As you may know, our own NetApp IT uses Service-Now extensively to maintain its large number of FAS / ONTAP systems ( see the following marketing message at http://www.servicenow.com/customers/netapp.html ). One of the NetApp engineering teams is now working on a prototype integration with Service-Now which will automate the creation of support action tickets (such as replacing a failed power supply) - the goal being to automate more work by syncing up NetApp ASUP cases with the customers Service-Now system. No commitment to having a production product - we are exploring market demand.
Please respond directly to my email if you are interested in helping us by participating in
(1) providing feedback to the concepts, 30-60 minutes webex
(2) have Service-Now and want to experiment with ticket automation (scope TBD )
Happy new year,
Joseph "Yossi" Weihs
Sr. Manager, Product Management
Data Fabric and Manageability Group