IBM nSeries autosupport not working over HTTPS

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IBM nSeries autosupport not working over HTTPS

Rhodes, Richard L.

We just had a disk failure on a nSeries box.  No big deal.  Usually when a problem come up, autosuport gets sent, and IBM nSeries support shoots us an email back within minutes to work on the problem.  This time I had nothing from them for hours. So I ran a manual autosupport and opened a case.  IBM responded almost immediately.  He said they had my manually sent autosupport but said it was corrupt and unusable.   Hmmmmmmm 

 

We use HTTPS for autosupport since SMTP failed due to attachments being too big for our email setup.

 

He asked me to change to SMTP and run autosupport again, which I did, and he got it and it was good.  Interesting, the attachments must have made it through.

 

Now, the fun . . .

 

He said they hadn't received a autosupport since 12/19/2016.  It's a known problem within IBM and they haven't been able to fix.  My impression is that anyone using HTTPS autosupport is affected.  He thinks changing to HTTP will fix it if we don't want SMTP.  I have to open another case to get more info.

 

So, autosupports haven't been working for over a month, the problem is within IBM, and nothing was said!!!!

 

Can I say that we are just a little upset?

 

Rick

 

 

 

 



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Re: IBM nSeries autosupport not working over HTTPS

Mike Gossett
Richard,

There was a known issue on some pre 8.2 7 mode code that effectively didn't trust newer ssl certificates used by the auto support https servers. What code are you running? I had a dozen or so systems I had to patch late last year to address this. 

Sent from my mobile phone

On Feb 1, 2017, at 8:30 AM, Rhodes, Richard L. <[hidden email]> wrote:

We just had a disk failure on a nSeries box.  No big deal.  Usually when a problem come up, autosuport gets sent, and IBM nSeries support shoots us an email back within minutes to work on the problem.  This time I had nothing from them for hours. So I ran a manual autosupport and opened a case.  IBM responded almost immediately.  He said they had my manually sent autosupport but said it was corrupt and unusable.   Hmmmmmmm 

 

We use HTTPS for autosupport since SMTP failed due to attachments being too big for our email setup.

 

He asked me to change to SMTP and run autosupport again, which I did, and he got it and it was good.  Interesting, the attachments must have made it through.

 

Now, the fun . . .

 

He said they hadn't received a autosupport since 12/19/2016.  It's a known problem within IBM and they haven't been able to fix.  My impression is that anyone using HTTPS autosupport is affected.  He thinks changing to HTTP will fix it if we don't want SMTP.  I have to open another case to get more info.

 

So, autosupports haven't been working for over a month, the problem is within IBM, and nothing was said!!!!

 

Can I say that we are just a little upset?

 

Rick

 

 

 

 



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Re: IBM nSeries autosupport not working over HTTPS

Tim McCarthy
In reply to this post by Rhodes, Richard L.
What ONTAP code is being used....exactly?

--tmac

On Wed, Feb 1, 2017 at 9:30 AM, Rhodes, Richard L. <[hidden email]> wrote:

We just had a disk failure on a nSeries box.  No big deal.  Usually when a problem come up, autosuport gets sent, and IBM nSeries support shoots us an email back within minutes to work on the problem.  This time I had nothing from them for hours. So I ran a manual autosupport and opened a case.  IBM responded almost immediately.  He said they had my manually sent autosupport but said it was corrupt and unusable.   Hmmmmmmm 

 

We use HTTPS for autosupport since SMTP failed due to attachments being too big for our email setup.

 

He asked me to change to SMTP and run autosupport again, which I did, and he got it and it was good.  Interesting, the attachments must have made it through.

 

Now, the fun . . .

 

He said they hadn't received a autosupport since 12/19/2016.  It's a known problem within IBM and they haven't been able to fix.  My impression is that anyone using HTTPS autosupport is affected.  He thinks changing to HTTP will fix it if we don't want SMTP.  I have to open another case to get more info.

 

So, autosupports haven't been working for over a month, the problem is within IBM, and nothing was said!!!!

 

Can I say that we are just a little upset?

 

Rick

 

 

 

 



The information contained in this message is intended only for the personal and confidential use of the recipient(s) named above. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately, and delete the original message.


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Re: IBM nSeries autosupport not working over HTTPS

Vervloesem Wouter
In reply to this post by Rhodes, Richard L.
Sounds a bit like the NetApp Customer Communique that was send last November.



Title

HTTPS AutoSupport messages will fail to reach NetApp from your storage systems after NetApp AutoSupport server X.509 certificate renewal in November 2016

Summary

Due to industry-mandated SSL and code signing requirements for X.509 certificates, storage systems running Data ONTAP 8.1.x will fail to send AutoSupport messages to NetApp via HTTPS when its AutoSupport server certificates are renewed with SHA-256 signed certificates on November 17, 2016.  Once AutoSupport messages stop being received by NetApp, automatic support case creation no longer occurs and troubleshooting data is not available.



Met vriendelijke groeten,

Wouter Vervloesem
Storage Consultant

Neoria NV
Prins Boudewijnlaan 41 - 2650 Edegem
T +32 3 451 23 82 | M +32 496 52 93 61

Op 1 feb. 2017, om 15:30 heeft Rhodes, Richard L. <[hidden email]> het volgende geschreven:

We just had a disk failure on a nSeries box.  No big deal.  Usually when a problem come up, autosuport gets sent, and IBM nSeries support shoots us an email back within minutes to work on the problem.  This time I had nothing from them for hours. So I ran a manual autosupport and opened a case.  IBM responded almost immediately.  He said they had my manually sent autosupport but said it was corrupt and unusable.   Hmmmmmmm 
 
We use HTTPS for autosupport since SMTP failed due to attachments being too big for our email setup.
 
He asked me to change to SMTP and run autosupport again, which I did, and he got it and it was good.  Interesting, the attachments must have made it through.
 
Now, the fun . . .
 
He said they hadn't received a autosupport since 12/19/2016.  It's a known problem within IBM and they haven't been able to fix.  My impression is that anyone using HTTPS autosupport is affected.  He thinks changing to HTTP will fix it if we don't want SMTP.  I have to open another case to get more info.
 
So, autosupports haven't been working for over a month, the problem is within IBM, and nothing was said!!!!
 
Can I say that we are just a little upset?
 
Rick
 
 
 
 





The information contained in this message is intended only for the personal and confidential use of the recipient(s) named above. If the reader of this message is not the intended recipient or an agent responsible for delivering it to the intended recipient, you are hereby notified that you have received this document in error and that any review, dissemination, distribution, or copying of this message is strictly prohibited. If you have received this communication in error, please notify us immediately, and delete the original message.


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